Author Archive: Willie Pena

New Media Content Producer and Marketer. Willie is a freelance writer and producer of video content for brands, and works in social media and content marketing.

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Charter Decides Social Media Not the Place to Handle Complaints

Charter Decides Social Media Not the Place to Handle Complaints

| February 4, 2013 | Reply

In direct defiance of a growing trend in social media, cable TV and media giant Charter Communications has pulled its customer service platform via social media, instead choosing to revert back to telephone and website channels, or face-to-face service counters, for handling complaints and other issues. The company, which closed its “Umatter2Charter” unit in December,…

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RankWyz Seeks to Attract Marketers With Blogging Automation Tools

RankWyz Seeks to Attract Marketers With Blogging Automation Tools

| January 29, 2013 | Reply

For content marketers, managing a large number of niche blogs for a brand can prove overwhelming. As blogs are the bedrock of the content marketing strategy for many companies, any improvements in efficiency and speed of distribution is desirable. One company aims to help with a service which allows brands to manage their blog posting…

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Vpak Launches New Product That Puts HD Video in Print Magazines

Vpak Launches New Product That Puts HD Video in Print Magazines

| December 20, 2012 | Reply

In what seems like something out of a science fiction movie, Vpak, an East Hampton, New York marketing technology startup, has launched a never-before-seen technology that enables the playback of high definition video in print magazines. The product, called Vpak Magazine Insert, takes content and places it into an ultra-slim, battery-powered player that is only…

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Spying on Social Media Competitors, Simplified

Spying on Social Media Competitors, Simplified

| December 19, 2012 | Reply

Content and social media marketing agencies rely not only on developing creative campaigns for clients, but also on finding out what competing brands are doing in order to make their own campaigns more effective. Thanks to Unmetric, social media competitors will no longer wonder what the other guy is doing. The benchmarking company has just…

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Why People Unfollow Brands: Irrelevant Content and Too Much Posting Top the List

Why People Unfollow Brands: Irrelevant Content and Too Much Posting Top the List

| December 19, 2012 | Reply

Large follower or fan page “Like” counts can provide a nice ego boost and signal to others that your brand is a player to be reckoned with. However, a new study reveals why people unfollow brands and shows that too much attention on getting followers, and not enough on catering to them once they subscribe,…

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